FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Since we only offer shipping in Australia at this time, please note the shipping cost of your item may vary depending on weight and delivery location.
​SHIPPING | COURIER | DELIVERY | COST |
DOMESTIC (AU) STANDARD | Australia Post | 3-7 BUSINESS DAYS | From $9.70 (based on weight) |
DOMESTIC (AU) EXPRESS | Australia Post | 1-3 BUSINESS DAYS | From $12.70 (based on weight) |
* Please note shipping times may be longer during busy time periods such as holidays and sales.
Once your item has been dispatched from our facility, you will then receive a confirmation email where you can track your order. Please allow up to 24 hours for the tracking number to be registered with Australia Post, prior to this your search may not generate any tracking information. Please check your junk/spam folder before contacting us.
Like mentioned above please ensure the shipping address you have provided at checkout is correct. In case it wasn't, please email us urgently so we can make this change, as once the parcel has left our facility we cannot change these details and will not be able to compensate for any issues regarding postage. However, if it was a mistake on our behalf then we will provide compensation for the matter.
Unfortunately we are not responsible for loss, theft or damage to your parcels once handed to Australia Post. If you suspect your parcel is lost or delayed please contact Australia Post directly for assistance as it'll be the most efficient way to track your package.